Shipping policy
Overview
This Shipping and Delivery Policy applies to orders placed through toaksoutdoorax.shop.
We aim to provide customers with clear information about shipping costs, order processing, delivery estimates, tracking, delivery problems and return-shipping procedures.
Free Standard Shipping
All orders placed through toaksoutdoorax.shop receive free standard shipping.
There is no standard delivery charge added to qualifying orders under this policy.
If an optional premium, expedited or special delivery service is offered in the future, any additional charge will be displayed before the customer completes payment.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
15–20 days
The delivery estimate runs from order processing and shipment in accordance with the information provided for the relevant order.
Delivery times are estimates and not guaranteed appointments.
Actual delivery may be affected by carrier networks, transportation disruption, customs or border processes where applicable, public holidays, weather conditions, peak shopping periods, delivery location, incorrect addresses or other circumstances.
Order Processing
After an order is submitted, we may review payment confirmation, inventory availability and delivery information before dispatch.
Customers will ordinarily receive order-related communications using the contact information supplied at checkout.
If additional information is reasonably necessary to process an order, we may contact the customer.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Before submitting an order, please check the recipient name, street address, apartment or unit number where relevant, suburb or city, state or region, postcode and other required delivery information.
If you discover an address error, contact info@toaksoutdoorax.shop as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or transferred to a carrier.
Tracking
Where tracking is available for a shipment, tracking information may be provided by email, through the order-status page or through another available notification method.
Tracking information may take time to update after shipment.
Temporary gaps in tracking information do not necessarily mean that a parcel has been lost.
Multiple Parcels
An order containing multiple products may occasionally be delivered in separate parcels.
Where an order is split into multiple shipments, individual parcels may arrive on different dates.
Customers will not be charged an additional standard shipping fee solely because we divide an order into multiple standard shipments.
Delayed Orders
If an order has not arrived within the expected delivery period, please contact:
Please provide your order number and delivery information.
We will review available tracking or fulfilment information and, where appropriate, contact or investigate with the relevant fulfilment or shipping provider.
Online businesses supplying Australian consumers remain subject to relevant consumer responsibilities concerning products that have been paid for but are not supplied.
Lost Parcels
If tracking indicates that a shipment may have been lost in transit, please contact us.
We may investigate with the carrier before confirming the appropriate resolution.
Where a customer is legally entitled to a refund, replacement or another remedy because goods were not supplied, nothing in this Shipping Policy limits that entitlement.
Delivered but Not Located
If tracking states that an order has been delivered but you cannot locate it, please first check the delivery location, mailbox, reception area, safe-drop location and other places in which the carrier may reasonably have left the parcel.
You may also check with household members or building reception where appropriate.
If the parcel remains missing, contact info@toaksoutdoorax.shop so that we can review the available delivery information.
Damaged Parcels
If a parcel arrives visibly damaged, please retain the packaging and contact us as soon as reasonably possible.
Photographs of the packaging, shipping label and affected item may help us assess the matter.
A request for photographs does not limit statutory rights available for defective or damaged goods.
Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, contact us at info@toaksoutdoorax.shop.
Please include your order number and information showing what was received.
We will investigate and provide an appropriate solution based on the circumstances and applicable law.
International or Cross-Border Processing
Depending on product availability and fulfilment arrangements, an order may be processed or transported through different locations before delivery.
Where customs, import or border procedures apply, delivery may take longer than ordinary estimates.
Any charges that a customer is required to pay will be handled according to applicable checkout disclosures and law.
Refused or Undeliverable Parcels
A parcel may be returned when the carrier cannot complete delivery because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery or another delivery problem.
If an order is returned to sender, please contact us to discuss available options.
Any reshipping cost resulting solely from incorrect delivery information supplied by the customer may be charged where reasonable and legally permitted.
This does not apply where the delivery failure was caused by our error.
Returns and Return Shipping
Customers wishing to return products must first contact:
We will provide applicable return instructions.
For voluntary change-of-mind returns, customers are generally responsible for return shipping unless we agree otherwise.
Different obligations apply where products fail to satisfy Australian consumer guarantees. Our Return and Refund Policy explains these circumstances in greater detail.
The ACCC distinguishes ordinary return responsibility from situations involving faulty products, particularly where goods are large, heavy or difficult to return.
Delivery and Consumer Guarantees
Nothing in this Shipping and Delivery Policy excludes, restricts or modifies consumer rights that cannot lawfully be excluded.
If a product is lost, damaged, defective or not supplied as required, the customer's entitlement will be determined in accordance with the applicable circumstances, our Return and Refund Policy and Australian law.
Changes to Shipping Arrangements
We may change carriers, fulfilment providers or operational shipping processes without prior notice where doing so does not materially prejudice an existing customer's rights.
Material changes to our published shipping conditions will be reflected in the current version of this policy.
Contact Us
For shipping, delivery or tracking questions, contact:
toaksoutdoorax.shop
Email: info@toaksoutdoorax.shop
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